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Shipping & Returns

SHIPPING 

WHEN WILL MY ORDER ARRIVE?

Please allow 7-10 business days for US & Canada. Most International shipping takes approximately 7-12 business days. On rare occasions some locations can take up to 21 days. For any questions or concerns, feel free to contact us directly:orders@canvasinsider.com

HOW DO I TRACK MY ORDER?

Tracking numbers are usually provided within 24-72 hours of an order being placed. Use tracking to stay on top of your items shipment and delivery schedule.

NOTE: Once an order leaves our facility we have no control over any postal delivery service delays. 

*INTERNATIONAL SHIPMENTS ONLY: We are not liable for any duty fees or held up shipments from customs. 



WHAT IS YOUR CANCELLATION POLICY?

You may cancel or amend your order within 24 hours of purchase or up until your order has been processed. Bare in mind that we cannot cancel an order once it has left our facility. 



WHAT IS YOUR RETURN POLICY?

If you would like to return or exchange your order within 30 days of purchase or if there is an issue with an item you received, please email us atorders@canvasinsider.com and include your order number and the product you would like to return or exchange.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted products at your own expense. We highly recommend shipping your piece (s) back via Fedex/DHL not USPS.



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