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FAQs

Shopping & Paying

Using a Canvas Insider coupon code is super easy! When checking out, enter your code in the “Coupon Code” box under the “Order Summary” section. Now click “apply” and the discount will be automatically applied to your order.

If the code isn’t working, double check that you’ve typed it correctly and that there are no specific requirements for your code that have not been met.

For example: Some coupons may require that you have a subtotal of $50 or more and some may require that you order have more than one product.

Still having issues? Contact us through our contact us page or email us at orders@canvasinsider.com

Good news! Coupon codes are unique discounts of their own right, so they will always work whether you are using them on sale items or regular priced items.  

Canvas Insider currently accepts payment through all major credit & debit cards, PayPal, and cryptocurrencies. 

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Shipping & Delivery

Shipping to the United States, United Kingdom, Australia, New Zealand, and Canada is 100% free.

To all other countries we have a flat shipping rate of just $15 USD.

Depending on your location, shipping will take between 5-9 days with 99% of orders arriving within a week.

We know you want your new Canvases ASAP (can’t blame you for that), so we always do our best to have your product shipped within 24 hours of you placing your order.

Our warehouse handles & processes your order 7 days a week, but our courier can only have products shipped on business days (Monday - Friday).

Depending on your country, delivery time will take between 5-9 days, this does not include the 1 business day processing time, so keep that in mind before getting worried about your order.

If you are worried about your order or need any sort of help whatsoever you can always contact our friendly support staff at orders@canvasinsider.com or by using the form on our contact us page.

Yes! We ship worldwide to ensure that everyone can enjoy our incredible artwork. 

To track your order, simply click here, enter your email address and order number and watch as your orders status is displayed to you in live time!

Check your email inbox for a shipping confirmation email. In that email you should find a link to track your Canvas Insider package.

If you still can’t find it, just write your email address & order number on our order lookup page and you’ll instantly see all the details about where your package currently is and when you can expect it to arrive.

If neither of the above option are working for you please contact us at orders@canvasinsider.com or by filling in the form on our contact us page.

In your email/message please include your ship-to name, email address used to place the order, and your order number. Once we have that info our friendly support staff will get back to you within 24 hours with more details on your orders status.

If your order status says “delivered” but you still haven’t received your order, try checking with your neighbors to see if the package was mistakenly delivered to their door instead of yours.

If you don’t have any luck there and your tracking hasn’t updated in 5 business days, we’ll be more than happy to help you and work on shipping you a replacement order.

Simply contact us at orders@canvasinsider.com or by using the form on our contact us page. In your email/message please include your ship-to name, email address used to place the order, and your order number.

Once we have that info our friendly support staff will get back to you within 24 hours with more details on your orders status.

P.S: If tracking doesn’t update within 2-3 business days, don’t worry - that’s totally normal!

Refunds & Returns

Absolutely! 

We stand by our products and offer a 100% customer satisfaction guarantee. If you don’t love your product, you can return it and get a full refund.

You may return a product within 60 days of your purchase and get a full no-questions-asked refund. To return your merchandise simply contact us at orders@canvasinsider.com

In your email please include your ship-to name, email address used to order, and your order number.

We stand by our products and offer a 100% customer satisfaction guarantee. If you don’t love your product, you can return it and get a full refund.

You may return a product within 60 days of your purchase and get a full no-questions-asked refund. To return your merchandise simply contact us at orders@canvasinsider.com

In your email please include your ship-to name, email address used to order, and your order number.

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